Rockyspin Responsible Gambling
Gambling is entertainment. Rockyspin operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly if you need your account adjusted or closed.
Our commitment
Rockyspin operates as a licensed online casino under the terms in force from 20 November 2024, governed by the laws of the operator’s country of incorporation. Age verification is mandatory at 18+, and our compliance framework includes active self-exclusion, deposit controls, and KYC checks before any withdrawal is processed. If gambling stops being enjoyable, the tools below are there to use.
Tools available
You can set the following controls directly from the Responsible Gaming section of your account dashboard:
- Deposit limits: daily, weekly, and monthly caps on how much you can add to your account
- Session time limits: a fixed window per session, with automatic logout when the limit is reached
- Self-exclusion: request account closure by emailing [email protected] , and the account is closed immediately on confirmation
Deposit and session limits are self-service. You set them, and they take effect without requiring support involvement. Self-exclusion and full account closure are handled by email rather than an in-account button. Once a self-exclusion request is confirmed, the account closes straight away. Any remaining balance is returned to you, minus applicable withdrawal charges, by a method at the operator’s discretion.
One note: cryptocurrency deposits cannot currently be subject to deposit limits. If you use crypto and want to restrict your spending, self-exclusion via email is the available route.
Signs to watch for
These patterns can indicate that gambling has moved outside its intended place in your life:
- Chasing losses by depositing again after a losing session
- Spending more time or money than you planned before you started
- Gambling affecting time with family, friends, or work
- Borrowing money or using funds set aside for other purposes
- Feeling irritable or restless when you are not playing
- Keeping your gambling activity hidden from people close to you
Where to get help
Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.
- GamCare: 0808 8020 133 or gamcare.org.uk
- BeGambleAware: begambleaware.org
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): gamstop.co.uk
GamStop lets you register a single self-exclusion that applies across multiple UK-licensed operators. It is free and takes effect quickly.
Contact us
To request self-exclusion, set a limit, or ask any question about your account, email us at [email protected] . Responses typically arrive within 24 hours, and self-exclusion requests result in immediate account closure once confirmed. Live chat is available 24/7 for faster initial contact, though account closure and self-exclusion requests are handled through email.